Terms of service
By accessing or using the services of Suhana Interiors—including our website, physical showroom, phone, or email communication—you agree to be bound by these Terms of Service. If you do not agree, please refrain from using our services.
1. Scope & Acceptance of Terms
These Terms (“Terms”) govern your access to and use of all services offered by Suhana Interiors, both online and offline.
By placing an order, visiting our showroom at B‑33, IDC Mehrauli Road, Sector‑14, Gurugram, or contacting us via suhanainterior6@gmail.com, 9211637866, or 8810481429, you agree to comply with these Terms and all applicable laws.
2. Eligibility
You confirm that you are at least 18 years old or have the legal authority to enter into binding agreements.
Our services are available to customers located in India, unless stated otherwise.
3. Product Information & Orders
We strive to provide accurate descriptions of our products, including specifications, dimensions, and pricing. However, minor variations may occur.
Prices displayed are subject to change without prior notice. Any applicable taxes, shipping, or installation charges will be provided at checkout or during order confirmation.
Customized or made-to-order items are non-cancellable once production has commenced.
4. Order Confirmation & Fulfillment
An order is confirmed only after full or partial payment is received and an order number is issued.
We reserve the right to limit or refuse any order, correct errors in pricing or product descriptions, or cancel unfulfilled orders. Notification of such actions will be provided via email or phone call.
5. Payment Terms
We accept full payments, partial prepayments, and EMI options as communicated at the time of purchase.
EMI options may involve processing fees and are subject to approval by the financing institution.
Delivery and installation are contingent upon successful payment clearance.
6. Shipping, Delivery & Installation
Deliveries are made to the address provided: B‑33, IDC Mehrauli Road, Sector‑14, Gurugram.
Delivery timelines are estimated and may be affected by factors such as weather, logistics, or customs delays.
Upon delivery or installation, please inspect your items and report any damage or missing components before signing the delivery receipt.
7. Returns, Cancellations & Refunds
Returns, cancellations, and refunds are governed by our Refund & Cancellation Policy.
Customized or made-to-order products are generally non-returnable once production has begun.
Please refer to our policy page for detailed procedures and eligibility criteria.
8. Limited Warranty
We offer a 1-year warranty against manufacturing defects, starting from the date of delivery.
The warranty covers issues related to material and workmanship under normal indoor residential use.
Exclusions: damages caused by misuse, modifications, liquid exposure, or improper maintenance.
9. Intellectual Property
All content on our website, including text, images, and graphics, is the property of Suhana Interiors or its licensors.
Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
10. Limitation of Liability
Suhana Interiors shall not be held liable for any indirect, incidental, consequential, or punitive damages related to our products or services.
Our maximum liability is limited to the amount paid by you for the specific product or service.
11. Privacy & Cookies
Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.
By using our services, you consent to the data practices described therein.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of Haryana and the Republic of India.
Any disputes will be resolved through mutually agreed mediation or via the appropriate courts located in Gurugram district.
13. Changes to Terms
We reserve the right to modify or update these Terms at any time.
The “Last updated” date will reflect the most recent changes. Continued use of our services constitutes acceptance of the updated Terms.
14. Contact Us
If you have any questions or concerns regarding these Terms, please contact us:
📧 Email: suhanainterior6@gmail.com
📞 Phone: 9211637866 / 8810481429
🏢 Address: B‑33, IDC Mehrauli Road, Sector‑14, Gurugram, Haryana, India