Refund policy

At Suhana Interiors, customer satisfaction is our top priority. We are committed to delivering high-quality furniture and interior solutions. This policy outlines the terms and conditions for refunds and cancellations.

1. Order Cancellation

Before Production/Dispatch:

  • Orders can be cancelled within 24 hours of placement without any charges.
  • To cancel your order, please contact us promptly via email or phone.

After Production/Dispatch:

  • Cancellations requested after this period may incur a cancellation fee, depending on the production stage and level of customization.
  • Customized or made-to-order items are generally non-cancellable once production has begun.

2. Return & Refund Eligibility

Damaged or Defective Products:

  • If you receive a product with manufacturing defects or damage during transit, please notify us within 48 hours of delivery.
  • Clear photographs of the issue are required for assessment.

Incorrect Products:

  • If the delivered product does not match your order specifications, please inform us within 48 hours.

Non-Returnable Items:

  • Customized or personalized products
  • Products that have been used, altered, or installed
  • Items not in original packaging or missing original accessories/documentation

3. Return Process

Initiation:

Contact us at suhanainterior6@gmail.com or call 9211637866 / 8810481429 within 48 hours of delivery to initiate a return.

Assessment:

Our team will assess the issue based on the information and photographs provided.

Pickup & Inspection:

  • If eligible, we will arrange for the pickup of the product.
  • The item must be in its original condition and packaging.

Refund Processing:

Upon successful inspection, the refund will be credit to the original payment method within 7–10 business days. Damage, Detected and replacement product will be delivered in 7 to 1o working days.  We accept returns in 10 days.

4. Additional Notes

  • Restocking Fee: A restocking fee may apply for returns not due to our error.
  • Shipping Charges: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
  • Color & Size Variations: Minor variations in color or size due to screen settings or handcrafted nature are not considered defects.

5. Contact Us

For any questions or assistance related to cancellations or refunds, please reach out to:

  • Website owner: Mohd Aslam
  • 📧 suhanainterior6@gmail.com
  • 📞 9211637866 / 8810481429
  • 🏢 B‑33, IDC Mehrauli Road, Sector‑14, Gurugram, Haryana, India